Refund Policy

At Lumee Cam, we want you to be fully satisfied with your purchase. If something doesn’t work out, we offer a straightforward return and refund process. Below are the details:

Eligibility for Returns

You have 30 days from the date your order is delivered to request a return. To qualify:

• The product must be unused, in its original condition, and include all packaging and tags.

• Proof of purchase (e.g., a receipt or order confirmation) is required

To start the process, email us at hello@lumeecam.com with the following details:

1. Your full name (as used on the order)

2. Order number

3. A photo of the product

4. Proof of purchase (e.g., receipt or confirmation email)

5. Your contact email address

Once approved, we’ll provide you with a return shipping label and instructions on how to send the item back. Please note that returns sent without prior approval will not be processed.

Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please notify us within 7 days of receiving it. We’ll investigate the issue and provide a solution, whether that’s a replacement or refund.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved, we’ll process your refund back to your original payment method. Please allow time for your bank or credit card provider to complete the transaction.

Shipping Costs

• Customers are responsible for covering return shipping fees.

• These costs are non-refundable and will be deducted from any approved refund.

• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to avoid issues with lost packages.

If you have any additional questions about returns or refunds, don’t hesitate to contact us at hello@lumeecam.com. We’re here to help! This version changes both the structure and wording while maintaining clarity and accuracy. Let me know if you'd like further refinements!